Delivery Standards for Lab Companion Products

Key Considerations for Equipment Handover to Ensure Proper On-Site Operation：

1. Equipment Installation and Commissioning

Our company provides professional on-site installation and commissioning services. The technical team is responsible for equipment transportation, mechanical assembly, and electrical wiring. During commissioning, all performance parameters specified in the customer's technical agreement—including but not limited to temperature and humidity control accuracy, salt spray settlement rate, and other key indicators—will be strictly calibrated. Upon acceptance, a nationally accredited metrology report will be issued. For specialized equipment such as rain test chambers, a 100% inspection policy is implemented, with non-compliant units subject to immediate replacement.

2. Customer Technical Training System

2.1 Basic Operation Training

The training covers equipment startup/shutdown procedures, test program configuration, and routine maintenance protocols. Depending on the user's industry (e.g., third-party testing institutions, automotive manufacturers), the training program is customized to align with specific operational scenarios.

2.2 Advanced Maintenance Training

This program focuses on developing users' troubleshooting and repair capabilities, including humidity system failure diagnosis in temperature-humidity test chambers. Training includes key component replacement procedures and precautions to establish an independent maintenance competency system.

3. Technical Support Service Protocol

3.1 Emergency Response Mechanism

A standardized fault response process ensures technical support is initiated within 15 minutes of receiving a service request. Common faults are resolved within 48 hours (with alternative solutions negotiated for remote regions).

3.2 Remote Technical Support

Equipped with a professional remote diagnostic system, real-time video communication or dedicated software access enables rapid fault identification. Typical applications include remote analysis and guidance for issues such as abnormal dust concentration in sand and dust test chambers.

4. Spare Parts Supply and Maintenance Assurance

4.1 Spare Parts Management Plan

Priority supply channels are established for key partners such as CRCC (China Railway Test & Certification Center) and CETC (China Electronics Technology Group Corporation), ensuring efficient spare parts allocation to minimize equipment downtime.

4.2 Maintenance Service Policy

Free repairs are provided for non-human-induced failures during the warranty period. Post-warranty maintenance services follow a transparent pricing system, with detailed repair plans and cost estimates provided in advance.